FAQ
Frequently Asked Questions
We know you may have questions about your illness, treatment options, or about Silver Hill. Please review the FAQs listed below as your question and answer may be listed. If the information you need is not listed, please submit your question using the form at the bottom of this page.
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You will be assigned to one of our full-time staff doctors with whom you will meet regularly. He/She will get to know you from the beginning by doing a careful diagnostic assessment. Based on this assessment you and your doctor will develop a treatment plan. If it includes medication your doctor will initiate medication treatment, adjust the dose as needed and assess its effectiveness.
We strongly encourage family involvement, although for patients older than 16 this must be with their consent by state regulation. You can expect to meet with the team doctor and social worker to discuss such issues as diagnoses, treatment plan and discharge plan. Please see our Family Support Program pages for details on opportunities for family involvement.
Yes, when our patients are discharged we provide a discharge plan so that you can
continue your care with the physician who referred you to Silver Hill.
We participate in most major insurance plans. However, insurance policies and benefits vary greatly. Silver Hill’s admissions staff will help you obtain information on your policy concerning benefits allowable, co-pays and deductibles.
Appropriate clothing is required at all times. Shorts shorter than mid-thigh, bare midriffs, see-through clothing, miniskirts, tank tops, spaghetti string shirts, or any items with inappropriate logos or messages are not permitted. You may be asked to change clothing deemed by staff to be inappropriate. Staff will assess the appropriateness of a patient’s appearance, including makeup, hair and cleanliness. Walking barefoot in the buildings or on hospital grounds is not allowed.
At Silver Hill Hospital we treat each patient individually. It depends on the patient’s individual diagnosis and severity of illness.
Exercise is incorporated into each program, consistent with the patient’s clinical readiness to use exercise facilities. We have an indoor fitness center, a large gymnasium, and an outdoor tennis court.
Yes. When a patient comes to admissions they should bring all the medications they are currently taking. That would include prescription medications, over-the-counter drugs, vitamin supplements and homeopathic remedies. Patients should include all the medications they take, not just those for psychiatric and/or substance use disorders. It is important for patients to provide information regarding any allergies, side effects and prior experience with any medication.
Silver Hill Hospital believes that it is important to treat both the substance use disorder and mental illness simultaneously as they are equally important in the overall success of managing your recovery. Often, each diagnosis has its own treatment and patients are taught to manage their entire range of problems.
One week’s worth of clothing, in one small suitcase, is sufficient.
Call our admissions department at 866-542-4455. We will arrange a comprehensive multidisciplinary assessment by our admissions team.
Yes, provided they are supervised.
Not during program hours, and only with the approval of your treatment team. Cell phones are not permitted. We recommend that you bring a list of frequently called numbers with you, as there are telephones available on the unit for patient use.
Yes, and you are encouraged to do so.
We do not allow patients to bring their laptops or computers as we know this sometimes can distract a person from treatment. We do have computers available in the Patient and Medical Library if your treatment team determines that you can have access to them.
Yes. Staff will assist you in opening your care packages.
Not on the adult or adolescent inpatient units, but laundry services are available at an additional fee if needed.
In the Transitional Living Program each house is equipped with a washer and dryer.
Click the item for more information on each hotel:
195 Oenoke Ridge (CT Route 124)
New Canaan, CT 06840
Phone: 203 966-4541; Fax: 203 966-0503
$$$
3.2 miles from Silver Hill Hospital
A country inn setting. Telephone with voice mail, high speed wireless internet access, cable TV, radio, iron and ironing board, hair dryers and minibar. On-site dining and continental breakfast is included.
Special rates for guests visiting Silver Hill Hospital patients are available.
560 Main Ave
Norwalk, CT 06851
Phone: 203 523-4000; Fax: 203 523-4050
$$
3.4 miles from Silver Hill Hospital
Rooms with 1 King or 2 Double Beds, large work desk, 2 phone lines, complimentary wireless, remote printing to business center, voicemail, refrigerator, microwave, coffee maker, and iron, ironing board, MP3 player alarm clocks, swimming pool and fitness center. On-site dining.
474 Main Avenue
Norwalk, Connecticut 06851
Phone: 203 849-9111; Fax: 203 849-8144
Toll-free: 800-647-7578
$$
3.6 miles from Silver Hill Hospital
Spacious hotel rooms with large workspaces, free Internet access, fitness center, indoor swimming pool and whirlpool, 24-hour food/beverage market, weekday newspaper deliver and complimentary tea and coffee in the lobby and on-site dining.
426 Main Avenue, Route 7
Norwalk, Connecticut 06851
Phone: 203 849-9828; Fax: 203 846-6925
$$
3.9 miles from Silver Hill Hospital
Guest rooms with complimentary wireless internet access, coffee maker, dual-line telephone, video games, microwave, cable TV, fitness center and on-site dining.
789 Connecticut Avenue
Norwalk, CT 06854
Phone: 203 853-3477; Fax: 203 855-9404
Toll-free: 800-222-TREE
7.96 miles from Silver Hill Hospital
Guest rooms include complimentary wireless high-speed internet access, coffee maker, dual-line telephone, 24-hour heated indoor swimming pool and fitness center and a full-service restaurant.
Yes, there is a psychiatrist on site at Silver Hill Hospital 24 hours a day, 365 days a year.
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