Frequently Asked Questions
How do I get admitted to the program?
What will my insurance cover?
What is the average length of stay?
I am dually-diagnosed. How much time is spent on each problem?
Will I have my own doctor?
When I finish my treatment at Silver Hill Hospital can I go back to my psychiatrist?
Will family members be involved in my treatment program?
Should I bring medications I am currently taking when I go to admissions?
Can I bring my laptop or is there a computer I can use to send e-mails?
Can I make business calls? Can I bring my cell phone?
What is the dress code?
How much clothing should I bring?
Are there laundry facilities?
What are the exercise options?
Can I keep a journal?
Can my children visit?
Can I be sent a care package?
Are there Area Hotels where family members can stay when visiting?
Q. How do I get admitted to the program?
A. Call our admissions department at 866-542-4455. We will arrange a comprehensive multidisciplinary assessment by our admissions team.
top Q. What will my insurance cover?
A. We participate in most major insurance plans. However, insurance policies and benefits vary greatly. Silver Hill’s admissions staff will help you obtain information on your policy concerning benefits allowable, co-pays and deductibles.
top Q. What is the average length of stay?
A. At Silver Hill Hospital we treat each patient individually. It depends on the patient’s individual diagnosis and severity of illness.
top Q. I am dually-diagnosed. How much time is spent on each problem?
A. Silver Hill Hospital believes that it is important to treat both the substance use disorder and mental illness simultaneously as they are equally important in the overall success of managing your recovery. Often, each diagnosis has its own treatment and patients are taught to manage their entire range of problems.
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Will I have my own doctor?
You will be assigned to one of our full-time staff doctors with whom you will meet regularly. He/She will get to know you from the beginning by doing a careful diagnostic assessment. Based on this assessment you and your doctor will develop a treatment plan. If it includes medication your doctor will initiate medication treatment, adjust the dose as needed and assess its effectiveness.
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Q. When I finish my treatment at Silver Hill Hospital can I go back to my psychiatrist?
A. Yes, when our patients are discharged we provide a discharge plan so that you can continue your care with the physician who referred you to Silver Hill.
top Q. Will family members be involved in my treatment program?
A. We strongly encourage family involvement, although for patients older than 16 this must be with their consent by state regulation. You can expect to meet with the team doctor and social worker to discuss such issues as diagnoses, treatment plan and discharge plan. There is also a weekly Family Forum for you and other families, led by one of our licensed clinicians, to help provide you with education and direction.
top Q. Should I bring medications I am currently taking when I go to admissions?
A. Yes. When a patient comes to admissions they should bring all the medications they are currently taking. That would include prescription medications, over-the-counter drugs, vitamin supplements and homeopathic remedies. Patients should include all the medications they take, not just those for psychiatric and/or substance use disorders. It is important for patients to provide information regarding any allergies, side effects and prior experience with any medication.
top Q. Can I bring my laptop or is there a computer I can use to send e-mails?
A. We do not allow patients to bring their laptops or computers as we know this sometimes can distract a person from treatment. We do have computers available in the Patient and Medical Library if your treatment team determines that you can have access to them.
top Q. Can I make business calls? Can I bring my cell phone?
A. Not during program hours, and only with the approval of your treatment team. Cell phones are not permitted. We recommend that you bring a list of frequently called numbers with you, as there are telephones available on the unit for patient use.
top Q. What is the dress code?
A. Appropriate clothing is required at all times. Shorts shorter than mid-thigh, bare midriffs, see-through clothing, miniskirts, tank tops, spaghetti string shirts, or any items with inappropriate logos or messages are not permitted. You may be asked to change clothing deemed by staff to be inappropriate. Staff will assess the appropriateness of a patient’s appearance, including makeup, hair and cleanliness. Walking barefoot in the buildings or on hospital grounds is not allowed.
top Q. How much clothing should I bring?
A. One week’s worth of clothing, in one small suitcase, is sufficient.
top Q. Are there laundry facilities?
A. Not on the adult or adolescent inpatient units, but laundry services are available at an additional fee if needed.
In the Transitional Living Program each house is equipped with a washer and dryer.
top Q. What are the exercise options?
A. Exercise is incorporated into each program, consistent with the patient’s clinical readiness to use exercise facilities. We have an indoor fitness center, a large gymnasium, and an outdoor tennis court.
top Q. Can I keep a journal?
A. Yes, and you are encouraged to do so.
top Q. Can my children visit?
A. Yes, provided they are supervised.
top Q. Can I be sent a care package?
A. Yes. Staff will assist you in opening your care packages.
top Q. Are there Area Hotels where family members can stay when visiting?
A. Roger Sherman Inn: 203-966-4541
Maples Inn: 202-966-2927
Hilton Garden Inn: 203-523-4000
Marriott Courtyard: 203-849-9111
Sheraton Four Points: 203-849-9828
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