Jillian Keyes, LCSW
“Once a Silver Hill family member always a Silver Hill family member.”
Leaving no gap in service after patients leave Silver Hill Hospital is the work of Jillian Keyes, LCSW, Manager of the newly launched Family & Alumni Services Program.
“If issues arise for patients after discharge” says Jillian, “families don’t know necessarily who to call, and that’s when we step up. We are the people to call to get whatever help they may need.”
Family & Alumni Services is not a counseling service, Jillian points out. “We take the guesswork out of finding resources in the community for patients and families, help them navigate the healthcare system, provide educational information, and put together alumni and family support groups and social events.”
Jillian sees her program’s role as being crucial to the recovery of patients: “We know that people do best when they have support in place after discharge, so in order for us to provide the best care we must continue to support our patients and families in every way we can, even when they’re not being treated at the hospital anymore.”
Masters in Social Work, Fordham University
Training & Certification
Seminar in Field Instruction; Palliative Care Champions Program
Medicine Social Worker, New York - Presbyterian Hospital, Weill Cornell Medical Center
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